Boohoo Reviews
(Rated by 1932 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
- Klarna
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
20
%OFF10
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%OFFOverall Rating
4.5
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Customer Service4.2
- Return Policy4.5
- Shipping & Delivery4.4
- Good Value4.7
- Price & Quality4.5
Recent Customer Reviews (14)
Magdalena Benediktsdóttir
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Zak Forster
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Brandon Davidson
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Brandon Giddings
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Leah Parker
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Clarence Berryman
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Edwin Shiver
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Margaret Barlow
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Daphne Costa
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Bernd Kuester
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Payment Methods
Accepted Payment Options:
Prices for items on Boohoo.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Klarna
Payment Process
- Payments can be made online during the checkout process.
- For Boohoo credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Boohoo Pros & Cons
Pros
1
Variety of Products: Boohoo offers a wide range of clothing items, including plus sizes, which is a plus for customers looking for diverse options.
2
Free Returns (formerly): For a period, Boohoo Premier members enjoyed free returns, which was a significant advantage for customers unsure about sizing.
3
Affordable Prices: Boohoo is known for its affordable prices, making it a popular choice for budget-conscious shoppers.
CONS
1
Poor Customer Service: Many customers have reported issues with customer service, including unprofessional and unhelpful responses.
2
Incorrect or Missing Items: There have been numerous complaints about receiving incorrect or missing items, which can be frustrating for customers.
3
Sizing Issues: Boohoo has been criticized for inconsistent sizing, leading to frequent returns and dissatisfaction.
4
Charges for Returns: Despite the initial promise of free returns, many customers are now being charged for returns, even for Premier members.
5
Delivery Issues: There have been reports of delayed or lost orders, which can be a significant inconvenience for customers.
6
Account Deactivation: Some customers have reported their accounts being deactivated without clear communication, leading to further frustration.
Boohoo Features and Benefits
Features
Affordable Fashion
Offers trendy and affordable clothing options.
Wide Range of Products
Adds new dresses, tops, accessories, and shoes to its website every single day.
Test and Repeat Model
Produces small batches of lots of new styles to turn items around quickly.
AI and Machine Learning
Enhances personalization, improves customer retention, and maximizes the consumer experience.
Easy Shopping Experience
Website designed to make the ordering process simple and straightforward.
Customer-Centric Approach
One of the most customer-centric, agile, and responsive brands in the marketplace.
Empowering Mission
Empowers fashion-forward individuals, increases self-esteem, and promotes body positivity.
Social Causes
Uses its reach to empower and inspire change, such as the #BOOHOOFILTERFREE campaign to reduce comparison culture and eradicate filter abuse.
28-day Return Policy
Allows returns from the day you receive your order for unworn and unwashed items with original labels attached.
Standard Shipping
Available for $9.99, takes 5-8 business days.
Express Shipping
Available for $14.99, takes up to 3 business days.
Returns Label Generation
Can generate a returns label from their website with printer-less options.
Variety of Products
Offers a wide range of clothing items, including plus sizes, for diverse options.
Affordable Prices
Known for affordable prices with significant discounts, popular for budget-conscious shoppers.